Service support
Weihai Printing Machinery after sales service commitment
1. Providing free maintenance services within warranty period
(1) We promise to provide free maintenance services and also guidance to customer’s operators and technicians in their operation and maintenance activities.
(2) Customer should facilitate Weihai Printing staffs to access facilities and to provide required information about the equipment during maintenance services.
2. Product warranty period
(1) Product warranty period is 12 months from completion of installation and commissioning of equipment.
3. Warranty liability
(1) Customer has the obligation to coordinate with Weihai Printing maintenance staff in their maintenance services.
(2) During warranty period, Weihai Pinting is committed to maintain machine and replace parts for free. Weihai Printing reserves the right to ask customer to return replaced parts to Weihai Printing by regular parcel.
(3) Customer should use specified parts and recommended consumables by Weihai Printing.
(4) Customer is obliged to perform required daily maintenance according to maintenance terms and diagram in operation manual offered.
4. Below situations are not covered by the warranty during warranty period
(1) Machine malfunctions or damages because of not following maintenance terms and diagram in operation manual offered to operate machine properly.
(2) Machine malfunctions or damages because of not using parts and accessory recommended by Weihai Printing.
(3) Machine malfunctions or damages because of accident or operate or storage improperly, or by negligence and disaster.
(4) Machine malfunctions or damages because of customer’s maintenance staffs not following maintenance procedure or schedule recommended by Weihai Printing.
(5) Machine malfunctions or reducing performance because of maintenance staffs implementing modification without authorisation from Weihai Printing.
(6) Consumables
(7) Altering machine operation environment without notification to Weihai Printing.
(8) Damaging machine parts on purpose.
(9) Not corporate with Weihai Printing maintenance staff in their maintenance and services activities.
(10) Machine malfunctions or damages because of storage improperly.
5. Other terms
Weihai Printing Machinery Co., Ltd. reserves the right to terminate warranty service if customer fail to fulfil contractual obligation and all lost caused thereby should be borne by customer.
